Customer Servces
Service With a Smileby John Boe
How would your customers rate the quality and quantity of service you render? Do you have a system in place to measure customer satisfaction? All great men and women became great because they rendered some talent or ability in the service of others. Your ability to provide quality service after thesale is critical in developing "lifetime relationships" with your customers. Top producers have a knack of making salesman out of the people they serve. They don't directly ask for assistance, they do it by "going the extra mile" when rendering service. Top salespeople have figured out the key to success is "service after the sale." Theyknow that the quality and quantity of their referrals and repeat business is in direct relationship to the quality and quantity of the service they render on a daily basis. People naturally want to refer their friends and associates to someone they know will "take good care of them."
"Going The Extra Mile" Service Tips
Always under promise and over deliver. Develop a reputation for reliability; never promise something that you can't deliver.
Keep in contact. Set up a suspense system to track important contact dates such as birthdays and occasional phone calls. Consider sending an article or note once or twice per year.
Pay attention to the small things. Get in the habit of returning phone calls, e-mails and other correspondence quickly.
Give your customers a gift. You might want to consider sending your customers a letter opener, coffee mug or a calendar with your picture and or contact information.
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John Boe, based in Monterey, CA, helps companies recruit, train and motivate top quality people. To veiw his online Video Demo or to have John Boe speak at your next event, visit www.johnboe.com or call 831-375-3668
